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Online Privacy Policy

Last updated: March 2024

Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes.

This Online Privacy Policy applies to, owned and operated by Excel Debt Relief, LLC (sometimes referred to as “Company”), and any Company affiliate or subsidiary online interface that links to this Policy, (each, a “Site,” and collectively, the “Sites”). This Policy describes how Excel Debt Relief, LLC collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Agreement to this Policy: By using this Site you consent to this Online Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

This Agreement is subject to a binding arbitration agreement set forth in the Online Terms of Service. Such Terms affect your legal rights, including an agreement to resolve disputes that may arise between us by arbitration on an individual basis instead of by class actions or jury trials. As a condition of using this Site, you agree that any disputes pertaining to information presented herein and use of the Site, including matters related to Privacy, shall be resolved through binding arbitration and not in a court. You have the right to opt-out of our agreement to arbitrate.

Collection and Use of Personal Information We collect the following personal information from you.

Contact Information: We collect contact information such as name, email address, mailing address, phone number and anything you may voluntarily provide to us.
Financial information: We may collect financial information, such as bank accounts, credit accounts, credit information, income, employment records and other information related to our services.
Log Data: Information that your browser automatically sends whenever you user our website(“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
We collect this information when you

Sign up for our newsletter or email list
Contact us with questions or request more information about our products or services
Visit or interact with our website and webpages
Provide us information in regards to our products or services
We use this information to

Send you requested product or service information
Respond to customer service requests
Send you a newsletter
Send you marketing communications
Send to third parties who may market products or services on our behalf
Respond to your questions and concerns
Information Obtained from Third Parties We may purchase marketing data about our customers from third parties and combine it with the personally identifiable information customers provide us, to offer advertising and products in which we think our customers will be interested.

Information Sharing We may use and share your financial and credit information with other companies in the Excel Debt Relief, LLC family of companies, its affiliates, and business partners to identify and prescreen you for peripheral programs that we believe may benefit you. We may also disclose such information in order to affect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. We may also share your information with service providers that perform business operations for us, companies that act on our behalf to market our services, or others only as permitted or required by law. We may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. Otherwise, we do not share, transfer, or otherwise disclose your nonpublic personal information to any company or individual unless it is directly related to carrying out the services you have requested of us. You may have the right to opt-out or limiting some sharing of information with third parties, please visit our Choice/Opt-Out section to learn more.

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting Excel security or law enforcement requirements.

In the event Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Choice/Opt-Out If you do not want your Nonpublic Personal Information disclosed to affiliated or nonaffiliated third parties, you may “opt out” of those disclosures, meaning that you may tell us not to make those disclosures (other than disclosures that are permitted by law even if you opt out). If you opt out, we will not disclose this information to such third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send to you in connection with servicing your business relationship with us.

To opt out, contact us via telephone or e-mail. 

You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at To opt-out of text/SMS messages, you may type END or STOP at any time or e-mail at

You may opt-out of receiving offers from Excel Debt Relief or third parties working on our behalf. Please visit

Cookies and Other Tracking Technologies


A cookie is a digital file that contains a string of text, storing information. Commonly, web servers which host and maintain websites send cookies to your computer. They are usually stored on your computer via your web browser. The web browser communicates information related to your interactions with the website, back to the web server of the website. This is a common way to drive personalization across internet enabled devices, as the storing of this information allows the website to know what it should know about you based on what you previously looked at or interacted with.

Excel Debt Relief, LLC and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files

A log file is a digital file that records interactions between software systems. Log files exists across all internet and IP enabled devices, including the connected mobile, connected TV, and enhanced email tactics described herein. Device type and location using latitude and longitude coordinates can also be stored.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may share this information with third parties so they may perform analytics or provide marketing services on our behalf.

We may record your IP addresses when you place an order through our site in order to detect and prevent fraud.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.

Correcting and Updating Your Personal Information Upon request we will provide you with information about whether we hold any of your personal information. If you wish to request  any correction, or deletion, or that we do not sell or share your personal information please contact us at

We will respond to your request within a reasonable timeframe.

Data Retention We will retain your information for at least as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Other Websites Our site includes links to other websites whose privacy practices may differ from those of If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Social Media Widgets Our website may include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Testimonials We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Security The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration.  Accordingly, we employ commercially-reasonable administrative, technical, and physical safeguards to protect such Personal Information from unauthorized access, use, and disclosure.  Even with these safeguards, no data transmission over the internet or other network can be guaranteed 100% secure.  As a result, while we strive to protect information you transmit to us, you do so at your own risk.

Notice to California Residents

If you are a California resident, California law may provide you with additional rights concerning NDR’s collection and use of your personal information. After reading this Online Privacy Policy, please click here to visit NDR’s California Privacy Notice to learn more about your California Privacy Rights.

Notice to Vermont Residents

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Nevada Residents

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing at Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail:

Notice to Users Outside of the United States

This Online Privacy Policy is intended to cover collection of information on our Sites from residents of the United States. If you are visiting our Sites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

Protecting Children’s Privacy Online

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

Practices for Contacting You

Excel Debt Relief is a leading provider of debt relief services. Our company prides itself on being a compliant provider of quality, effective services that empower consumers to take control of their financial lives.

At Excel Debt Relief, we believe in transparent and honest advertising practices. We will never place unsolicited “cold-calls” to you. In the past, consumers have told us that they are receiving calls from a group that is falsely using our name (Excel Debt Relief) without our permission. The group claims that they are us, and even goes as far as using our name in their Caller ID. They claim they are seeking to collect a debt on our behalf and attempt to obtain payment information from you via telephone. None of this is true, we don’t call you to collect on debts, and, in fact, we have reported these violators to law enforcement agencies. Please protect yourself and don’t be fooled.

If you ever have any question as to whether a call you receive using our name is real, please call us directly at 800-947-1593. We are here to assist and protect you.

Notification of Privacy Statement Changes. We may update this Policy from time to time as our information practices are modified or changed. If we make changes to the Privacy Notice, we will revise the “Last Updated” date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these changes means that you accept the revised Notice.

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